Privacy notice

Doctocity (webmed scs) is committed to respecting the privacy rights of our customers, visitors, and other users of Doctocity (Webmed scs) and related websites, applications, services and mobile applications provided by Doctocity and on/in which this Privacy Policy is posted or referenced. We created this Privacy Policy to give you confidence as you use the Services and to demonstrate our commitment to the protection of privacy.

Protecting your personal data is a constant concern for us, and the Company is committed by this to ensure that:

  •          Only personal information necessary for the proper functioning of the Service is collected
  • Your private information is secure and protected

Doctocity reserves the right to modify this Privacy Policy at any time without notice. You should check this page from time to time to ensure that you have full knowledge of the provisions of this Privacy Policy and that you agree with them. If you do not agree to these terms, you must stop using Doctocity and waive benefit of the proposed service.

What kind of information do we collect?

As part of the implementation of the Service, the User will need to provide personal data. Among the User's personal data that the Company collects from them may include:

  •          Full name
  •          Email address
  •          Mobile telephone number
  •          Age
  •          IP address (virtual address of device used to access the Service)

Our Service may include optional surveys, to collect User views on their experience of the Service or their opinion on health professionals.

We are also likely to list User activities and preferences in their user account (see "Cookies" section below).


Why do we need certain personal data?

The collection of personal information is needed to establish a link between the patient and the doctor when booking an appointment. Moreover, some of your personal data is stored to allow you to manage your appointments, modify or cancel them.

Thus, to access the Service, the User must create a unique personal account. The creation of the account is subject to submitting personal data.


We take various measures to protect your personal information. These include setting up processes and procedures to minimize unauthorized access to or disclosure of your information and their accommodation on secure servers. We can not however guarantee the total elimination of the risk of misuse of your personal information by intruders. You must contact us immediately if you discover any unauthorized use of your account or any other breach of security.

What information do we collect?

Personal data collected enables the functioning of the Service. Data is used in the following, but not limited, as following:

  •          Shared with the Health Professional for the organization of the User’s appointment
  •          Allow the user to manage existing appointments via a secure personal account
  •          Send email and SMS notifications regarding appointments (appointment confirmation, appointment modification or cancellation, appointment reminders)
  •          Process requests received by the User or Health Professional
  •          Conduct internal analysis and research to improve the Service

Who can access the information we collect?

Some of the personal information collected will be sent to the Health Professional for preparation in advance of the appointment. Each recipient Health Professional is committed keeping any data received confidential in accordance with the professional secrecy to which they are subjected. The Company does not transmit this personal data to any other unauthorized third party.


To facilitate access to the Service, the Company uses cookies on its Site. Cookies are small text files that a website sends to your computer to record your online activity. Cookies enable users to easily navigate the site and perform various functions. Cookies aim to improve the fluidity of the Service and to allow optimal operation of the Site. Users are informed that when they are disabled, the Site may not function optimally and that some features might not be accessible. At no time do these cookies allow the Company to personally identify the user. The life of these cookies in the user's computer does not exceed one (1) month. Users are however advised that they have the right to oppose the registration of cookies in particular by configuring their browser.


Our Site may contain links to third party sites (for instance the personal websites of Health Professionals). However, once you have used these links to leave our site, you should note that we have no control over the content or features of these third party websites. Therefore, we can not be held responsible for the protection and confidentiality of information that you provide whilst visiting such websites as these websites are not governed by this Privacy Policy. You should exercise caution and review the privacy statement applicable to the website in question.


You can contact us to exercise your rights of access, data correction and deletion of your personal data, or any questions regarding our Privacy Policy.

Please email us on and include proof of identity.

This Privacy Policy is effective as of february 01, 2016.

Governing Law The relationships that develop between the Company WebMed scs and the user, notably governed by these terms and conditions are subject to Belgian law, to the exclusion of any other state legislation. If writing of these terms in multiple languages or translation, the French version shall prevail.